Terms and Conditions

1. GENERAL TERMS

• Overview: Rising Moons is an online marketplace that facilitates the buying and selling of products.
• Modifications: We reserve the right to modify, update, or discontinue any aspect of our services without prior notice.
• Eligibility: Users must be at least 18 years of age, or have the consent of a parent or legal guardian, to access and use our platform.

2. ACCOUNT REGISTRATION

• Account Creation: Users must create an account with accurate, complete, and up-to-date information.
• Account Security: The security of your account is your responsibility. You must notify us immediately if you suspect any unauthorized access.
• Account Suspension: We reserve the right to suspend or terminate any account that violates our policies or terms.

3. ORDERS & PAYMENTS

• Order Confirmation: All orders are subject to product availability and payment confirmation.
• Payment Methods: We accept payments via credit and debit cards.
• Order Refusal or Cancellation: We reserve the right to refuse or cancel any order due to errors in pricing, product availability, or suspicion of fraudulent activity.

4. SHIPPING & DELIVERY

• Delivery Times: Delivery times may vary depending on the delivery address and product availability.
• Shipping Providers: Shipping services are provided by third-party logistics partners.
• Delivery Delays: We are not liable for delays caused by third-party service providers or unforeseen circumstances.

5. RETURNS & REFUNDS

• Return Policy: Returns are accepted within 2 days of receipt of the product.
• Condition of Return: Returned items must be unused, undamaged, and in their original packaging.
• Refund Processing: Refunds will be processed within 7 business days after approval of the return.

6. USER CONDUCT

• Prohibited Activities: Users agree not to engage in any fraudulent, illegal, or harmful activities while using the platform.
• Content Sharing: Users must ensure that any content they upload or share does not violate intellectual property rights or any applicable laws.
• Content Removal: We reserve the right to remove any content that violates our policies or terms.

7. INTELLECTUAL PROPERTY

• Ownership: All content, trademarks, logos, and other intellectual property on the platform are owned by Rising Moons or its licensors.
• Prohibited Use: Unauthorized use, reproduction, modification, or distribution of any content is strictly prohibited.

8. LIMITATION OF LIABILITY

• Exclusion of Liability: Rising Moons is not liable for any indirect, incidental, special, or consequential damages arising from the use of the platform.
• Platform Availability: We do not guarantee uninterrupted or error-free access to the platform.

9. PRIVACY POLICY

• Data Collection and Use: Please refer to our Privacy Policy for detailed information regarding our data collection, use, and protection practices.
• Consent: By using the platform, you consent to the practices described in our Privacy Policy.

10. GOVERNING LAW & DISPUTE RESOLUTION

• Governing Law: These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE).
• Dispute Resolution: Any disputes arising out of or in connection with these terms will be resolved through binding arbitration in Dubai.

11. CONTACT INFORMATION

For inquiries or assistance, please contact us at:

Email: info@moontopuae.com